Frequently Asked Questions

No, you don’t need to set up an account as we have a guest checkout option. However, if you do not have an account then you will not be able to view previous orders, return items if needed, track your orders or update personal details.

To reset your password please navigate to our Password Reset Page.

Our new website was launched on the 11th February, if you have ordered from us previously you simply need to reset your password to view your orders and manage your account.

If you have checked out as a guest then you can set up an account from the Thank You page after you have placed an order as you will be prompted to enter a password.

However if you don't set your account up at that point, then then you can still set up an account and see your orders in one of two ways, depending on whether or not you placed any orders on our old website.

You will need to navigate to the Account icon at the top of the screen.

• If you have ordered from us previously on our old website then you just need to reset your password to log in and see your latest orders.
• If you are a brand new customer then you will need to click 'Sign Up' to create an account using the same email address you used to checkout as a guest and you will see your latest order.

To place an order for school specific uniform on our website, simply search for your school using the Price & Buckland School Finder Tool. This is located on the home page of the website and in the menu options.

You can then go directly to your schools specific website page.

For a better user experience, we recommend setting up an account. Once logged in, you can purchase any of your school’s uniform.

If you select the Home delivery option, your order will be despatched to your chosen address within 3-5 working days*. If you select the Into School delivery option, it will be despatched with the next school delivery. Please see our Into School Delivery Timetable for more information.

*Delivery times may be extended during our busy summer period (July-October). If you can’t find your school on our school finder tool, it may be that you need to order your uniform direct from school, as they may not be using our online service.

We also offer a range of Plain School Uniform Items and Plain Sportswear that can be found in the menus on both desktop and mobile.

For more information and a helpful ‘How To Order’ video on how to order, please visit our How To Order Page.

Use our School Finder Tool which can also be located in the main image on the home page of our website. It is also in the top right menu on a mobile or in the top category section on a desktop. The school finder allows you to search for your school’s dedicated online uniform store, making buying your child’s uniform quick and easy.

Yes, you are able to order from multiple different schools and order from our plain uniform categories with one account.

However, if the schools you are ordering for offer free Into School Delivery, and you would like this as your delivery option, you will need to place separate orders per school.

If you select Home Delivery this is not required and you can order from multiple schools and order plain items in one transaction, however your deliveries may arrive separately. Home delivery is FREE over £65.

No we are on online provider. However, if we supply your school’s branded uniform, they should have a sizing set that your child can try on prior to purchasing.

We accept all major card types including Visa, Maestro and Mastercard (not Amex). We also accept Google Pay and Apple Pay. You can pay by Klarna to split the payment over 3 months if your order total is over £75.

Due to security reasons, we are unable to take card payments over the phone although we are happy to guide you through the online ordering system. In some instances we may be able to place the order for you and send you a payment link.

We have both a product search and a school search on our website to help you find what you are looking for. However, if neither of these are bringing up what you need then please contact us as it may be we don’t supply the item you are looking for. You can contact our customer service team on 0115 964 0827 or webenquiry@price-buckland.co.uk

If you have chosen a personal address your order will be despatched once you’ve received your confirmation e-mail within 3-5 working days* of you placing your order. You will then receive an e-mail and SMS text from Royal Mail with your orders tracking information. You can also log into your account to review your order details.

If you have chosen delivery into your school your order will be included with the next scheduled delivery. School deliveries are despatched on the Friday before the 2nd and 4th Monday of each month **. Please see our Into School Delivery Timetable for more information.

*Delivery times may be extended during our busy summer period (July-October)

**Excluding school holidays

If you ordered for delivery to a personal address such as home or workplace, please allow 3-5 working days for us to despatch your order. This may increase. Once despatched orders are sent with Royal Mail on a tracked service. Therefore please only contact us after 10 working days if you have not received your order.

However if you have ordered for delivery to your child’s school, these are only made twice a month. Please see our Into School Delivery Timetable which can advise you of the next delivery date into school, based on when you ordered. Please only contact us about your order if your school do not have it when you expect them to.

You can log into your account at any point to see the status of your order.

Sorry, but we’re unable to add to or amend orders once they’ve been placed. Our system processes them very quickly, which means we can’t make changes afterwards.

If we have sent you the wrong product we will happily exchange this for you. We request that you use our Contact Us Form to send us an image so we can confirm that we have sent you the wrong item.

Then you can use our FREE returns service to send it back to us. As soon as your return comes back to our warehouse, we will send out the correct item to you as quickly as possible. In quieter periods this is generally the same day, however in busier periods this may take slightly longer.

If we have sent you a faulty item we will happily exchange this for you. We request that you use our Contact Us Form to send us an image so we can confirm that we have sent you a faulty item.

Some faulty items we will replace straight away from the images, depending on what the fault is.

If we request that you return the garment, then you can use our FREE returns service to send it back to us. As soon as your return comes back to our warehouse, we will send out a replacement item to you as quickly as possible. In quieter periods this is generally the same day, however in busier periods this may take slightly longer

If there is a fault with the sizing, then we will ask you to return the garment to us so we can investigate. Please note that if no issue is found and the garment is brand new with tags attached, then we will refund the garment for you. If the garment has been worn, we will return the garment to you.

We are sorry that our courier has lost your parcel. Please use our Contact Us form to leave further information and images if required.

We offer a FREE returns service. Firstly you will need to have set up or logged into your account. Then from your account section you select the ‘Orders’ tab. You will then see an option on the order to ‘Create Return’.

Once selected you will see all of the items listed on your order. Select each item you would like to return and a reason from the dropdown box. If you are returning more than 1 of the same item, please ensure you amend the quantity in the box. Make any notes needed.

Click ‘Submit Return’ - This will take you through to the Royal Mail website to create your free returns label. Please ensure you have made a note of your order number before you click submit and go to the Royal Mail website, as you will not be able to navigate back to Royal Mail once back on our website. Once on the Royal Mail website please follow the instructions.

You can visit our Returns Page for clear step by step instructions along with a video.

All returns are quality checked – items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

You will be notified by email when your return arrives back to our warehouse and is processed, provided you have logged your return in your account.

Following this, please allow up to 14 days for your refund to show in your bank account. show in your bank account following your return arriving back with us. You will be notified by email when we receive your return, and when we confirm your refund.

Unfortunately, we cannot accept returns on any items that have been personalised such as leavers hoodies or sportswear with numbers on.

We offer ‘Home Delivery’ and ‘Into School Delivery’. Please note though that not all schools accept into school delivery.

Into School Deliveries are sent to school for free twice a month except when schools are closed. Please visit our Into School Delivery Timetable for dates. School delivery will be an option at checkout if your school does offer this service. However this service may be turned off during the summer holidays. If your school is allowing deliveries over the summer, we will promote this using a pop up banner on your school specific uniform page.

Our standard cost for home delivery is £4.50, however we offer free home delivery if you spend over £65. Home Deliveries are currenty taking 3-5 working days to be dispatched and are sent on a Royal Mail Tracked service. Therefore please allow 5 working days following the despatch for delivery. Please only contact us after 10 working days if your order has not arrived. Unfortunately, at the moment we do not offer an express delivery service.

Yes, we offer free delivery to a personal address such as home on orders over £65.

Additionally we offer a FREE Into School Delivery service to schools that allow this, regardless of basket value. Deliveries are made into school twice a month. Please view the Into School Delivery Timetable.

Please visit our How To Measure Your Child section of our website. Here we have an easy-to-follow sizing tutorial to help you measure your child accurately.

If you are looking at school specific sites, there are also size guides on there for each individual product.

If your child is changing to a school we supply, you can order straight from their dedicated online shop. You may want to keep your account as we offer a range of plain uniform items and accessories.

Yes, we regularly update our Blog with tips, news, and insights related to school uniforms and education.

We generally recommend washing garments inside out and advise against using fabric conditioner. This will keep garments looking better for longer as lessens bobbling, piling and stretching.

Each garment should have a care label in it with specific washing instructions, we also have a garment care page on our website with some more specific advice based on garment type.

You can contact our customer service team through the Contact Us form on our website for personalised help. Alternatively, you can email us at webenquiry@price-buckland.co.uk or call us on 0115 964 0827.